RMC Sales & Dispatch Manager

The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets.

Key Responsibilities
1.

Sales & Market Development
+ Develop and grow a profitable book of business
+ Execute pricing strategies including formal and silent increases
+ Build and maintain strong customer relationships
+ Identify and pursue new business opportunities
+ Maintain account and territory plans
+ Provide forecasts and market intelligence
2.

Dispatch & Operations Leadership
+ Lead and manage the RMC Dispatch Center
+ Ensure on-time delivery and efficient truck utilization
+ Use demand graphing tools to optimize performance
+ Coordinate with plant, fleet, and QC teams
+ Improve morning peak and afternoon utilization
+ Drive proactive dispatch planning
3.

Customer Experience
+ Own customer satisfaction and issue resolution
+ Ensure responsiveness and reliability
+ Set clear expectations with customers
4.

Financial Accountability
+ Achieve revenue, margin, and volume targets
+ Track KPIs (yards/truck, loads/day, cycle times)
+ Support budgeting and forecasting
5.

Cross-Functional Collaboration
+ Align with sales, operations, QC, and accounting
+ Ensure profitable execution of work sold
6.

Team Leadership
+ Develop and manage dispatch coworkers
+ Build accountability and performance culture

Qualifications:
Education & Experience


* Bachelor’s degree preferred


* 5+ years relevant experience


* Industry experience preferred

Technical Skills


* Excel proficiency


* Dispatch/CRM systems (Command Alkon preferred)


* Sales forecasting

Working Knowledge


* Concrete mix designs


* Logistics and fleet optimization


* RMC cost structure

Core Competencies


* Decision-making under pressure


* Operational awareness


* Strong communication


* Accountability mindset

Success Profile


* Improved fleet utilization


* Increased afternoon production


* Margin expansion


* Improved delivery performance


* High-performing dispatch team

See Job Description