Optical Consultant

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Optical

All Locations:
1601 Washington Street, 20 Maverick Square – Cradock Building

Position Summary:
NeighborHealth is seeking an Optical Consultant to support the delivery of high-quality optical services across our clinic locations.

This role is ideal for individuals interested in building a career in optical care while gaining hands-on experience in a supervised clinical setting.

The Optical Consultant will assist patients with frame selection, order processing, lens fabrication and general optical services while working under the direct supervision of a licensed optician.

This role does not perform independent optical measurements and requires adherence to all scope of practice guidelines.

What You'll Do

The Optical Consultant supports the optical team by providing excellent customer service and assisting patients throughout the eyewear selection, ordering processing, and lens fabrication while working under supervision of a licensed optician.

The successful candidate will be able to perform the following responsibilities:



* Greet and assist patients in a professional, friendly, and culturally responsive manner


* Support patients in selecting frames based on style, fit, and prescription needs


* Educate patients on lens options, coatings, and insurance coverage


* Enter and process eyewear orders accurately in the system


* Verify insurance eligibility and benefits for optical services


* Assist with inventory management, including stocking and organizing frames


* Perform basic frame adjustments and repairs (as trained and permitted)


* Maintain cleanliness and organization of optical displays and optical labratory


* Collaborate with licensed opticians to ensure accurate and timely order completion


* Provide follow-up support for patients regarding orders, pickups, and concerns



* Must work under the supervision of a licensed optician at all times when performing optical duties


* Does not perform or independently take optical meas...