Senior Associate, Operations & Communications - Chase Travel

Step in to an integral role responsible for leading Aircom operations and overseeing team members, ensuring alignment with supplier engagement and organizational objectives.

As a Senior Associate, Operations & Communications within Chase Travel, you will partner closely with Product, Tech, and Design teams, and work collaboratively with key stakeholders in Frosch, VWT, and Chase Travel Servicing.

The role is in tune with the Marketing and Communications departments.

Your responsibilities include identifying automation opportunities and freeing up capacity to support strategic business goals.

The ideal candidate is a strategic thinker who can work across all travel categories to improve resources, processes, and communications.

Job Responsibilities


* Lead Aircom operations and oversee team members, ensuring alignment with supplier engagement and organizational objectives.


* Review team responsibilities, identify opportunities for automation, and implement process improvements to maximize efficiency and free up capacity.


* Serve as a key connector between Operations, Communications, Product, Tech, and Design teams, building and maintaining strong relationships with stakeholders across Frosch, VWT, and Chase Travel Servicing to support flagship events, promotions, and supplier initiatives.


* Partner across all travel categories to share best practices and drive continuous improvement, communication and GTV.


* Develop and execute strategies to streamline operations and enhance resource allocation.


* Strategize with stakeholders on air soft dollar visibility and utilization.


* Lead supplier communication efforts for webinars, newsletters, and campaigns, ensuring consistent and effective messaging across all brands and stakeholders.


* Identify and implement automation solutions to reduce manual work and increase team capacity for high-impact initiatives.


* Monitor team performance, cohesion, and engagement, driving ongoing improvements.


* Support event production and project management, leveraging technology for efficient communication and follow-up.


* Ensure timely completion of tasks and effective stakeholder engagement for key events, contract updates, and projects.

Required qualifications, capabilities, and skills


* Bachelor's degree in Business, Communications, or related field.


* 5+ years of experience in operations and communications.


* Proven ability to partner with Product, Tech, and Design teams.


* Strong strategic thinking, project management, and organizational skills.


* Proficiency in Microsoft Office and automation tools.


* Excellent written and verbal communication skills.


* Collaborative, stakeholder-focused mindset with experience working across multiple brands and lines of business.

Preferred qualifications, capabilities, and skills


* Experience within Supplier Management or the Travel industry strongly preferred.

Chase is a leading ...