Marketing Operations -Project Management (Risk & Controls / Operations)-Senior Associate

The Marketing Operations / Project Management professional supports and enhances end-to-end marketing operational processes, tools, and controls.

This role partners with cross-functional stakeholders to drive process discipline, manage vendors, enable efficient creative development workflows, and deliver clear, executive-ready communications in a fast-paced, process-driven environment.

As a Marketing Operations / Project Management Senior Associate on the Engagement and Product Marketing team, you will optimize the end-to-end marketing processes, tools, and controls, partnering cross-functionally to enforce process discipline, streamline creative workflows, manage vendors, and deliver executive-ready communications in a fast-paced environment.

Job Responsibilities


* Optimize marketing operations and workflows (creative development, process design, documentation, and continuous improvement).


* Drive end-to-end project and operational execution (prioritization, timelines, delivery, and deadline management).


* Enable scalable, consistent execution through digital tools and automation, including emerging AI/agentic solutions.


* Embed risk-and-control discipline in marketing operations (controls-minded approach, governance, and adherence to required practices).


* Lead vendor management and performance governance (coordination, routines, and follow-up to ensure outcomes).


* Deliver executive-ready communications and stakeholder alignment (clear updates/materials, tailored messaging, influence across levels).


* Operate with a strong sense of urgency, flexibility, and strategic thinking while applying practical, common-sense solutions.


* Collaborate effectively across teams and influence stakeholders at all levels to drive alignment and results.

Required qualifications, capabilities and skills:


* 5+ years of relevant experience in marketing operations, controls and audits, project management, or operational roles.


* Demonstrated experience improving operational processes (e.g., creative intake/briefing, production workflows, approvals, documentation/SOPs).


* Proven ability to translate ambiguous problems into clear procedures, controls, and scalable ways of working.


* Proven project management experience managing multiple concurrent workstreams with competing deadlines and stakeholders.


* Strong planning and prioritization skills (scoping, dependency management, risk/issue tracking, on-time delivery).


* Hands-on experience leveraging marketing/work management platforms and collaboration tools to standardize execution and reporting.


* Demonstrated ability to evaluate, pilot, and implement automation and/or emerging AI capabilities responsibly to improve cycle time/quality.


* Ability to identify operational risks, recommend mitigations, and ensure compliance with governance routines.


* Experience coordinating third-party vendors (onboarding, operating cadences, deliv...