Ticketing Assistant

Position: Ticketing Assistant

Department : Programming

FLSA Status : Non-Exempt, Part-Time

Pay Rate : $25/hour

Position Summary:

Reporting to the Program Manager, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from May 1 - October 31.

The Ticketing Assistant(s) will handle the ticketing needs of all shows throughout the summer season.

Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Assistants, exact assignments to be determined.

This is a non-regular part-time position, tentatively from April 1 - October 31.

Individual start dates to be determined upon hiring.

Position Elements :


* The Ticketing Assistant is responsible for fulfillment, tracking, and distribution of department ticket needs and VIP parking requests to assigned concerts.


* This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.


* Coordinate any outstanding ticketing needs, releases, holds with box office.


* On event days, act as onsite contact and liaison for any artist ticketing issues or last-minute requests.


* Responsible for screening, reviewing and resolving artist inquiries in regard to credit card information, ticket distribution, pricing and general venue information


* Distribute ticket counts to department heads, producers, agents, artist managers, etc.


* Collaborate with other members of the ticketing staff on the creation of event seating maps.


* Assists Program Manager as needed with concert pre-sales and on-sales.


* Participate in weekly to bi-weekly meetings to discuss show needs.


* Other duties and projects as assigned.

Relationships:

Reports To: Program Manager

Interacts With: Vice President, Programming

Associate Director, Programming

Program Manager, Programming

Programming Coordinator

Artist Venue Assistants

Guest Artists, Managers, and Agents

Box Office Staff

Position Requirements:


* Must be available to work on concerts as assigned from approximately April 1 - October 31.

Hours will vary per week based on concert and projects assigned to the individual.



* High School Diploma or its equivalency


* 2-4 years of related work experience


* Experience working with high volume ticketing requests


* Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems


* Must be organized, detail-oriented and self-motivated


* Ability to multitask, prioritize and remain calm in a fast-paced environment


* Customer service oriented in all industry and interoffice interactions


* Must be able to work flexible schedule including nights, weekends and some holidays


* Excellent oral and written communication and relationship buil...