Sr. Manager Client Technology

Job Title: Senior Manager – Network Operations

Company Overview

Altera Digital Health is at the forefront of transforming healthcare through cutting-edge digital solutions.

Our mission is to empower healthcare providers with advanced technology, enabling them to deliver exceptional care.

Our global operations are supported by a highly resilient and scalable network infrastructure that is critical to both day-to-day operations and long-term strategic growth.

Position Overview

The Senior Manager – Network Operations will provide strategic leadership and operational oversight of Altera Digital Health’s global network infrastructure.

This role is responsible for driving network reliability, scalability, and performance while leading multiple teams of network engineers and managers.

The successful candidate will define and execute network strategy, ensure operational excellence, and align network capabilities with evolving business needs across on-premises and multi-cloud environments.

Key Responsibilities

Leadership & Organizational Management


* Lead and mentor multiple teams of Network Operations engineers and team leads, fostering a high-performance and innovation-driven culture.


* Build leadership bench strength through coaching, talent development, and succession planning.


* Drive accountability, ownership, and continuous improvement across the organization.

Strategic Planning & Execution


* Define and execute the global network operations strategy aligned with business objectives and digital transformation initiatives.


* Partner with executive leadership, architects, and product teams to develop long-term network roadmaps.


* Lead large-scale transformation initiatives including automation, cloud networking, and modernization programs.

Network Infrastructure & Architecture Oversight


* Provide oversight of design, implementation, and operations of enterprise network infrastructure including Cisco, Palo Alto, and Azure networking components.


* Ensure high availability, scalability, and performance of network services across hybrid and multi-cloud environments.


* Drive adoption of advanced technologies such as SD-WAN, VXLAN, BGP EVPN, and network automation frameworks.

Incident & Problem Management


* Oversee major incident management, ensuring rapid resolution and minimal business impact.


* Establish root cause analysis (RCA) governance and drive preventive actions across teams.


* Implement proactive monitoring and observability frameworks to reduce incident frequency.

Vendor & Stakeholder Management


* Manage strategic relationships with service providers, vendors, and partners, ensuring adherence to SLAs and performance expectations.


* Collaborate with cross-functional teams including Security, Cloud, and Application teams to deliver integrated solutions.

Financial & Resource Management


* Own and manage the network operations budget, optimizing cost while ...