Certification Lead

Essential Duties and Responsibilities:

- Oversee the Change Management process focused on Business Analytics and support the Operations group as it relates to our shared services programs.

- Manage a team of analysts and serve as the main point of contact for internal business customers.

- Assist in implementing technology projects while ensuring that initiatives are met in a timely manner.

- Improve, develop, maintain, and adhere to life cycle work patterns, standards, and procedures for systems development.

- Support critical business strategies by monitoring the overall development, implementation, and maintenance of the customer's business application systems.

- Create and maintain list of service requests, communicate status to internal and external stakeholders, supply input to Project Change Control Board, and respond to their requests for information.

- Work directly with application development manager to ensure the development resources required are available to meet customer driven project timelines.

- Ensure appropriate testing materials are created to ensure a successful software implementation deployment.

- Assist in providing system documentation to include functional specifications, testing documents, user manuals, and training materials.

- Participate in external and internal project meetings to represent Maximus in addressing the needs of the client and other project stakeholders.

- Collaborate with other managers to ensure effective coordination of activities.

- Establish and maintain effective relationships with clients and other external entities.

Key Responsibilities

- Lead and oversee the project CMS certification lifecycle, including initial certification, audits, surveys, ongoing compliance, and recertification processes document management functions.

- Serve as the primary point of contact for certification operations, collaborating with state staff, internal business partners, technology teams, and external stakeholders.

- Develop and maintain lifecycle work patterns, standards, procedures, and documentation for certification systems and business processes

- Guide and support analysts and cross-functional resources by setting priorities, providing direction, and ensuring alignment with program objectives.

- Apply business process improvement and re-engineering methodologies to certification workflows to improve efficiency, accuracy, and compliance.

- Support the implementation of technology and system enhancements related to certification processes, ensuring milestones and deliverables are achieved on schedule.

- Create, track, and manage certification service requests, issues, and change requests, communicating status and impacts to stakeholders as needed.
- Collaborate closely with application development and operations teams to ensure appropriate resources are available to meet certification and regulatory-driven timelines.

- Develop and maintain certification-related documentation, including ...