Training Manager

Essential Duties and Responsibilities:

- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.

- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.

- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.

- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.

- Complete hiring and performance management processes to support a high performing training team.

- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.

- Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.

- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.

- Review, evaluate, and modify existing and proposed programs.

- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.

- Maintain a library of training aids.

Key Responsibilities
- Lead the design, development, and ongoing maintenance of training curricula, instructional materials, and learning programs using established adult learning principles and instructional design methodologies (e.g., ADDIE, rapid course development).

- Deliver high quality instructor led and blended training programs to varied audiences, including internal stakeholders (frontline staff, supervisors, and managers) and external stakeholders (state agency staff and healthcare providers), in support of defined business outcomes.

- Develop training programs using various delivery methods, including Computer Based Training, T3 training, in person and virtual delivery.

- Partner with business leaders and SMEs to conduct needs analyses, establish learning objectives, and ensure training solutions align with operational, regulatory, and quality requirements.

- Develop, administer, and evaluate qualitative and quantitative assessments to measure learner performance, knowledge transfer, and training effectiveness.

- Review, evaluate, and enhance existing and proposed curricula, providing recommendations for improvements to training content, processes, policies, and procedures as appropriate.

- Ensure training environments, systems data, and instructional resources accurately mirror production systems and operational workflows.

- Ove...