Operations Specialist

Job Description

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Position Summary:
\n Responsible for the development of the Store Technical Support staff; provides 4th level of support concerning Linux base environments and performs activities associated with identification, prioritization and resolution of reported store problems.

Provides information to different areas of IT and might be responsible of 15+ staff teams if business demands it.

Responsibilities

Other duties may be assigned:

• Assigns personnel to various operations and directs their activities as required; reviews and evaluates their work and prepares performance reports.
• Works with the Operational/Development shared service desks and works jointly with other functional areas within IT to resolve technical issues and improve process.

Provides assistance with reports and statistics about issues and resolutions achieved.
• Documents resolutions, and provide feedback and maintain responsibility for the optimal development, growth and integrity of Store technical Support staff and resource management
• Diagnoses problems, troubleshoot, configures, and verify operation status of devices, and store specific system; provides phone resolution, including but not limited to drive/server failures, or proactive monitoring tools.
• Provides phone resolution and work projects as business demand it.

Qualifications

• Level of formal education: An Associate's degree (two-year program) or equivalent formal training program.
• Area of study: Computer Science / Business Management / Information Technologies
• Years of experience: Two to three years.
• Type of experience: Technical Support / Customer Service / Management and/or Experience at AutoZone
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: Technical Support, excellent communications skills, organizational skills, ability to learn new technologies.

Portuguese is desirable.

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas.

In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners.

Working at AutoZone means being part of a team that values dedication, teamwork and growth.

Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers.

All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.