Director of Operations (Pre-Opening) - Mangala Estate Kuantan, Vignette Collection by IHG

About Mangala Estate Kuantan, Vignette Collection by IHG

Nestled within a nature-rich estate of lush greenery and palm plantations, Mangala Estate Kuantan, Vignette Collection by IHG, is an idyllic 67-villa sanctuary and the first of its kind in Malaysia.

Inspired by the healing of the land and water, this eco-luxury retreat is a haven for over 100 bird species, offering guests a rare connection to the environment.

As part of IHG’s Vignette Collection, the property celebrates its unique character and authentic soul while upholding the "Means for Good" hallmark through a deep commitment to sustainability.

From private pool villas and farm-to-table dining to a holistic wellness experience set against tranquil lakes, the estate is crafted for those who appreciate depth, authenticity, and a refined sense of place.

What Is The Job? 

Provide strategic and operational leadership across all resort operations to deliver exceptional guest experiences, operational excellence, and strong financial performance.

As a key member of the Executive Committee, the Director of Operations partners closely with the General Manager to translate brand standards and owner objectives into day-to-day operational execution across Rooms, Food & Beverage, Wellness and Guest Experience functions.

Your Day to Day

People


* Lead, coach, and inspire Heads of Department across Operations to build a high-performance, guest-centric culture aligned with brand values.


* Set clear performance expectations, development plans, and succession pipelines for operational leadership roles.


* Foster strong cross-functional collaboration across Operations, Engineering, Finance, Commercial, and People and Culture teams.


* Champion colleague engagement, learning, and wellbeing, maintaining strong leadership visibility and presence in operations.

Operations and Commercial Performance


* Oversee daily resort operations to ensure seamless service delivery, brand compliance, and operational consistency across all guest touchpoints.


* Translate business strategy into operational plans that drive efficiency, productivity, and service innovation.


* Partner with the General Manager and Commercial team on pricing, demand strategy, and guest mix to optimize RevPAR, GOP, and overall profitability.


* Use operational data, guest feedback, quality audits, and market insights to identify risks and opportunities and implement corrective actions proactively.

Guest Experience


* Act as a visible brand ambassador, ensuring brand standards and service rituals are consistently delivered.


* Personally manage and resolve complex or high-profile guest situations with discretion, empathy, and urgency.


* Embed a culture of anticipatory service, personalization, and attention to detail across all operational teams.


* Review guest feedback and reputation metrics regularly and translate insights into measurable service improvements.

Financial and Asset S...