FRFS Operations Support Analyst

Company

Federal Reserve Bank of Kansas City

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.

Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

The Operations Group within the Federal Reserve Financial Services (FRFS) Enterprise delivers payment services to our customers.

Operating around the clock and around the calendar, across the full customer lifecycle, we onboard customers, deliver Check, FedACH®, Fedwire Funds, Fedwire® Securities, the National Settlement Service, our FedLine customer access solutions and FedNowSM services.

We also support customer testing and spearhead resolution of any issues that we or our customers encounter.

In short, we deliver the services that our customers rely on when they choose Federal Reserve Financial Services.

Your role as an Analyst 


* Build a strong understanding of Operations Group functions and serve as a trusted partner across teams, supporting a wide range of analytical, process, and project needs  



* Lead and coordinate cross-functional projects, partnering closely with teams to drive progress, manage dependencies, and keep work on track 



* Support key Operations Strategy areas, including strategic planning and reporting, financial planning and analysis, internal communications, identity and access management, records management, and operations compliance  



* Serve as a thought leader for solving complex business problems with innovative solutions and approaches that maximize business value and desired outcomes 



* Manage recurring business processes (e.g., quarterly reviews, strategic reporting, customer compliance) while continually improving their effectiveness 



* Provide expertise to the team and support less experienced staff through coaching, delegation, and work review 



* Lead or support ad hoc deliverables 

 

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