Senior Engineer - Genesys Cloud Automation

Job Specific Duties/Responsibilities:

-Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts

-Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning

-Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.

-Accountable for the Contact Center implementation and support during all stages of the project life cycle

-Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners

-Ability to work unscheduled hours in case of emergency work/outages

-Follow department implementation standards and Change control processes

-Analyze existing and new voice and data networks (as needed) and recommend solutions

-Create/modify artifacts and deliverables, including the change management process

Minimum Requirements

- Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.

Job Specific Education/Requirements:

-Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.

Equivalent combination of education and experience considered in lieu of degree

-Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations

-Ability to develop and execute a strategic technology vision that aligns with and supports business goals

-Strong leadership skills with experience managing and mentoring senior technical teams.

-Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

-Call flow development experience in Genesys Architect tool

-Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)

-Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods

-Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion

Preferred Skills and Qualifications:

Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work

Additional Client Requirement:

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

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EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran...