AUTOMOTIVE SERVICE MANAGER (High Volume Domestic Dealership

Company: Ron Marhofer Auto Family

About the Opportunity

Are you a high-energy, data-driven automotive professional looking to lead a premier service department? The Ron Marhofer Auto Family, a leader in the Northeast Ohio automotive market, is seeking an experienced, hands-on Service Manager to oversee our high-volume service operations.

In this role, you will lead a team of talented technicians and service advisors, ensuring top-tier customer satisfaction (CSI) while driving operational efficiency and profitability.

If you thrive in a fast-paced environment and have a proven track record of managing dealership service departments, we want to talk to you.

Your Responsibilities



* Operational Leadership: Oversee all daily service department activities, including repair order (RO) flow, shop workflow, and technician productivity.


* Financial Performance: Drive departmental profitability by managing key performance indicators (KPIs) such as Effective Labor Rate, Hours Per Repair Order (H/RO), and Fixed Absorption.


* Team Development: Recruit, train, and mentor service advisors and technicians; foster a culture of safety, accountability, and high performance.


* Customer Experience: Maintain market-leading CSI scores by ensuring transparent communication and timely service delivery.


* Process Optimization: Utilize your expertise in Dealertrack to streamline operations and ensure accurate record-keeping.

What You Bring



* Experience: Minimum 5+ years of successful management experience in a domestic or import automotive dealership service department.


* Technical Proficiency: Mastery of modern Dealership Management Systems (DMS) and service scheduling software.


* Analytical Mindset: Proven ability to analyze service data to identify bottlenecks and growth opportunities.


* Leadership: Strong communication skills with the ability to lead a diverse team in a high-volume environment.


* Requirements: A valid driver’s license with a clean driving record.

Why Join the Ron Marhofer Auto Family?



* Competitive Compensation: Aggressive pay plan commensurate with experience and performance.


* Comprehensive Benefits: Medical, dental, vision, and 401(k) plans.


* Professional Growth: Opportunity to work with one of the most respected automotive groups in Northeast Ohio with clear pathways for career advancement.


* Supportive Culture: A family-owned atmosphere that values employee feedback, work-life balance, and long-term retention.

Certifications, Licenses & Registrations


* Valid driver's license meeting dealership insurability requirements.


* Manufacturer certifications as required (preferred).


* ASE Master Certification (preferred but not required).

         Physical Demands


* Ability to stand, walk, and move through service areas for extended periods.


* Must occasionally lift to forty pounds.


* Ability to operate a wide variety of vehicles safely, including manual and automatic transmissions.

       Competency


* Leadership & Coaching: Strong ability to inspire, mentor, and hold staff accountable.


* Customer Focus: Dedicated to delivering world-class service experiences.


* Business Acumen: Skilled in analyzing departmental performance, financials, and KPls.


* Problem Solving: Quick to identify issues and implement effective solutions.


* Collaboration: Works effectively with all departments to achieve dealership goals.


* Process Orientation: Ability to create, enforce, and refine efficient service processes.

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