Customer Service - Office Manager, Warehouse

Job Title: Office Manager, Warehouse

Department: Customer Service

Supervisor: Ops Manager

FLSA Status: Non-Exempt

Prepared Date: 04/21/2026

The Office Manager is responsible for overseeing the Customer Service Department as well as reviewing resumes, conducting phone screening, scheduling interviews, & making recommendations for hiring for the DC location.

Check us out at btbautoparts.com and apply today!

Today, Replacement Parts, Inc.

and Crow Burlingame are made up of a corporate staff and several different companies, including Parts Warehouse Inc.

(PWI).

We employ approximately 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business.

In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.


* Provide exceptional customer service.

This includes but is not limited to assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.


* Review Resumes, conduct phone screening, conduct in person interviews, & make recommendations for hiring in the DC location.


* Interact with customers to provide information in response to inquiries, handle issues and resolve complaints.


* Receive and process orders and other documents by reviewing for completeness and clarity.


* Process invoices and credit of customer accounts.


* Retrieve parts to complete orders from customers.


* Ability to communicate orally and in writing with others (face-to-face, by telephone, or otherwise)


* Ability to safely drive a vehicle in different weather and traffic conditions.


* Abide by rules of the road and laws for safely operating a vehicle.


* Always treat others with respect.


* Ability to multi-task.


* Maintain a neat, clean, and professional appearance.


* Maintain a neat and clean workstation.


* Maintain a clear driving record.


* Use basic math skills to solve problems.


* All other job duties as assigned.

Our Benefits (all benefits are based on eligibility and subject to change)


* 401(k) employer matching


* Company Paid Time Away, Holidays, and Sick Days


* Medical, Dental, and Vision


* Company Paid Basic Life Insurance & Long-Term Disability


* Short Term Disability


* Flexible Spending Accounts


* Additional Supplemental Life Insurance


* Accident Insurance


* Hospital Indemnity


* Employee Assistance Program


* Employee Purchase Discounts


* Scholarship Program


* Earning Incentives and Bonuses

Supervisory Responsibilities

This job has management responsibilities.

Competencies

To perform the job successfully, an individual should d...