Omnichannel Advisor

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. 

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment - to our business, to each other and to our global communities.

DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today… 

 DHL Express currently has an opening for an Omni-channel Advisor in Winnipeg, MB.

As an Omni-channel advisor at DHL, you will play a key role in delivering our purpose, Connecting People & Improving Lives, by working in our omni-channel contact centre.

You will work to ensure consistency in delivering quality service across all inbound customer touch points (Call, Chat, Email) to continue our journey from Good to Great and sustain our success.

Shift: Monday to Friday 12pm to 8pm EST (11am to 7pm CST)

Wage: $20.30/hour and will increase as per the CBA (Collective Bargaining Agreement)

Location: Winnipeg, MB

Open House: 

Please join us on the dates below for an open house at our Winnipeg facility located at 

Unit 3 – 130 Midland St Winnipeg, Manitoba, R3E 3R3

April 29th, 2026, 1pm to 4pm EST (12pm to 3pm CST)

April 30th, 2026, 1pm to 4pm EST (12pm to 3pm CST)

DUTIES AND RESPONSIBILITIES


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+ Respond to all incoming call, chat, and email interactions within grade of service targets; maintain an AHT (average handling time) as per targets and quality target of 90% by following all applicable processes and procedures.
+ Handle 3 chats while researching various in-house applications and documenting the inquiry.

Advisors must have the ability to work through several problems simultaneously to be effective.
+ Provide professional and timely responses to customer inquiries on shipment status, ensuring service failures are minimal where possible, and that the customer is informed of all progress throughout.
+ Gather and provide information on shipment status, address changes, proof of delivery and gather the appropriate details to ensure the timely completion of files that require additional support from other depts.
+ Book pick-up calls using the automated dispatch system along with providing rates for both quoted and tariff customers.
+ Keep the customer informed and updated, letting the customer know that it might take a few minutes to investigate their issue, to avoid potential customer frustration.
+ Respond to customer inquiries quickly, directly, and concisely, helping to drive our NPA (Net Promoter Approach) score.
+ Recognize tone, identify, and acknowledge frustration or anger, ask for clarifica...