Area IT Manager

Job overview

As Area IT Manager you will need to manage all aspects of the Information Technology function.  Ensure that the hotels computer systems, personal computers and network systems are operating properly.

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:


* Be charming by being approachable, having confidence and showing respect.


* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.


* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities



* Manage the day-to-day activities of the Information Technology function, plan and organize work.


* Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert General Manager of potentially serious issues.


* Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.


* Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.


* Continually keep informed of approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to :
+ Cabling Systems
+ Personal Computer and Software
+ Electronic Key Systems
+ Accounting Systems
+ Other Systems


* Maintain an up-to-date inventory of all computer hardware.


* Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.


* Monitor the performance of the software and maintain a logbook of performance report e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions.


* Install and test corporate approved program changes to the hotel computer system(s).


* Investigate and report software problems to the vendor, or appropriate corporate department.


* Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.


* Designate selected individuals for each system to train so that these individuals can train other users.


* Establish documents, test, and communicate appropriate emergency procedures to follow when the hotel computer system(s) are inoperable.


* Ensure that all computer media saves and back-ups are completed, documented and stored per IHG specifications.


* Control the key/lock for co...