Member Project Specialist

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.

With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

Job Summary

 

Responsible for delivering exceptional member service by processing requests for new electric service and related directives associated with engineering and construction projects in a dynamic office environment.

This role involves frequent interaction with members via telephone, email and in-person, accurate data entry, spreadsheet management, and adhering to departmental standards and processes.

The role requires effectively managing multiple responsibilities simultaneously, ensuring accuracy, professionalism, and the successful completion of all assigned tasks The Member Project Specialist I works independently, in collaboration with other team members and/or at the direction of team leadership.

Essential Duties and Responsibilities


* Originates and processes consumer applications for new construction or service.


* Provides applicants necessary information pertaining to procedures and requirements relative to the line extension, service upgrade, interconnection of electric service and/or new construction projects including rate schedules and service connection specifications.


* Works independently to address member inquiries and issues.


* Maintains accurate location and account information regarding rates, cycles, and devices.


* Issues service orders to install (or remove meters, as requested) 


* Maintains contractor(s) information on pending and complete status of secondary lateral services.


* Ensures all assigned work/projects are completed in a timely, accurate manner.


* Manages required invoicing and/or refunds related to any project in a timely manner.

 

Minimum Qualifications of Position


* High school diploma or equivalent certificate required.


* At least one year of customer service experience.


* Proficient with Microsoft Office: [Excel, Word, Outlook].


* Requires valid Colorado driver’s license with satisfactory driving record within Cooperative’s standards.

 

Preferred Qualifications of Position


* At least one year of customer service experience within the utility industry.


* Competent with position-specific software and applications.

 

Working Conditions and Physical Requirements


* Sedentary work: Exerting up to 10 pounds of force occasionally.  Sedentary work involves sitting most of the time.

Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Note: This job description is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive...