Order Process Deployment Lead

Job purpose

Being part of the Global Services Deployment Machine team, the Order & ERP Process Deployment Lead is responsible for leading the deployment of the Order Management Process and Pre-Requisite Process and Tools (Quote to Order to Execution to Invoicing) for the Services Offer Portfolio working closely with SE Digital teams & Country Services teams.

This role ensures that global standards are adapted to local needs, systems are integrated effectively and local teams are enabled for adoption and sustained usage.

Duties and responsibilities

• Support the with E2E transformation leaders with the Development and Execution of Country Transformation Masterplan leading the Order Management Process & Tools Deployment and Testing

• Responsible to Deploy and Explain the Order Management process for Standardized Services offers and Non-Standard Orders including the data flow in the tools to the Country team; based on E2E process documentation.

• Perform the Gap Analysis With the Country teams between the local AS IS vs the global TO BE Business Process

o Address the changes that would require a business process transformation

o Address the changes that would require tool enhancements

• Responsible for consolidating Business Requirements (if any) from the Country and validating with LoB Business Process Owners (Quotation, Order Management, Services Execution) and LoB E2E Design Architect

• Responsible for supporting Country User Acceptance Testing with SE Digital Deployment Leader and Deployment Machine Testing team

o Coordination of Test Scenarios preparation with Deployment machine Testing and Country teams (Collect country scenarios additionally to global script)

• Work with Global BPOs to customize global Process Documentation and workflows to meet local regulatory & operational requirements (if applicable), while maintaining alignment with global standards.

• Ensure that the solution meets both functional and business requirements.

• Drive change management efforts to support user adoption.

• Develop training program & create localized documentation / user guides.

• Gather feedback from local teams and stakeholders to refine and improve the process

Bachelor's degree in Business, Engineering or related field.

• 8+ years of experience in services operations, sales enablement or process deployment.

• Hands-on experience with Quotation Tools, ERPs and CRM tools (e.g., Oracle CPQ, SAP, Oracle ERP, Salesforce).

• Strong project management and stakeholder engagement skills.

• Excellent communication, facilitation and problem-solving abilities.

• Ability to effectively multi-task and manage priorities

• Willing to enhance skills and knowledge as required.

Why join us?

• Be part of a global transformation initiative.

• Work with cross-functional teams across diverse geographies.

• Drive innovation and operational excellence in the Services business.

Looking to make an IMPACT with your ...