Assistant General Manager

JOB SUMMARY:

The Assistant General Manager’s primary responsibility is to support the General Manager in achieving the Holiday Inn's long-range profit and revenue goals by directing the operations of the hotel.  This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding guest service and the effective operations primarily of the front desk for the 150+ room full service hotel.  The Assistant General Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates.

SKILLS & KNOWLEDGE:

1.       Must have the ability to provide professional and courteous guest service.

2.       Must have good time management skills and the ability to work with minimal supervision.

3.       Must have good organizational skills, the ability to multitask and strong attention to detail.

4.       Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.  Must have demonstrated business communication skills.

5.       Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.

6.       Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals.

7.       Must have a working knowledge of computers and basic math skills and the ability to handle monetary transactions.

8.       High school diploma or equivalent required; associate degree preferred.

9.       Two to three years of previous hotel management or related experience required.

 

ESSENTIAL FUNCTIONS:

1.       Ensures guests receive professional, efficient, prompt and courteous service.

Respond to all customer inquiries and complaints.

2.       Ensures training and development of hotel staff to enable effective job performance, teamwork, attitude, and clear communications.

Ensure Hotel Staff compliance to assigned position performance standards.

3.       Plans, develops and implements the property policies and goals, maximizing standards of guest service, occupancy rates and revenue goals.

4.       Increase RevPAR and ADR with effective Revenue Management.

5.       Assist in creating a marketing plan and participate in outside sales and sales blitz as needed.

Manage and coordinate group bookings, including but not limited to weddings, sports events, social events, and corporate events, and etc.

6.       Assists Sales and the General Manager in publicizing the hotel through social media and other marketing tools.  Participates in civic affairs and networks within the community, acting as an ambassador for the hotel.

7.       Update all rates in property management systems.

Review and meet budgeted goals in each department.

8.       Prepare and submit payroll.

9.       Maintain interpersonal re...