Online Learning Systems Specialist

Job Description

Key Responsibilities


* Administer day-to-day operations for Canvas Catalog and related Canvas support workflows for the College of Professional Education.


* Manage catalog architecture, including root catalog coordination, sub-catalog creation and maintenance, category organization, listing setup, and catalog visibility settings.


* Create, update, and maintain course and program listings, including enrollment status, visibility, metadata, and learner-facing presentation.


* Manage learner registration and enrollment operations, including support for self-registration, manual registration support, and coordination of enrollment-related updates.


* Create and maintain course sections and support section-based configurations needed for different learner groups, schedules, or delivery models.


* Coordinate section timelines, course dates, and related access settings to support program launches, rolling starts, and other professional education delivery needs.


* Support student, faculty, and staff with Canvas- and Catalog-related service tickets, troubleshooting issues in a timely, professional, and customer-focused manner.


* Investigate and resolve issues related to course access, catalog registration, listing visibility, section setup, student enrollment, and account-related problems.


* Monitor shared support queues and ensure proper documentation, escalation, resolution tracking, and follow-through for Canvas-related requests.


* Maintain operational documentation, internal process guides, and user-facing knowledge base articles for CPE Canvas and Catalog workflows.


* Work closely with academic operations, program management, student support, and instructional teams to ensure accurate course availability, registration readiness, and learner access.


* Perform routine quality checks on catalog listings, enrollment workflows, section configuration, and learner communications to reduce support issues before launch.


* Coordinate with central university partners, vendors, or platform administrators as needed for issues involving system configuration, integrations, permissions, or escalations.


* Generate basic operational reports and status updates related to registrations, section readiness, ticket trends, and catalog activity.


* Recommend process improvements that increase efficiency, reduce manual work, and improve the learner experience across CPE offerings.

Required Qualifications



* Bachelor’s degree in education, instructional technology, information systems, higher education administration, or a related field.


* Experience administering or supporting Canvas LMS, Canvas Catalog, or a similar learning platform environment.


* Experience managing operational workflows in a learner-facing or customer-support setting.


* Strong troubleshooting and ticket-resolution skills with a high level of responsiveness and attention to detail.


* Expe...