Director of Maintenance Operations

Circa £130,000 per annum, plus car allowance of £5484 per annum and great benefits including Health Cash Plan

National role with regular travel and hybrid working

Permanent, full time (37.5 hpw)

We can?t offer a CoS for this role

Home, a place where you belong

We?re looking for an incredible leader who can supercharge performance across our national repairs and maintenance operations.  You?ll lead and inspire our in-house teams and partner contractors to deliver a reliable, right-first-time service that is commercially robust, compliant and focused on a great service for our customers.

This is a role where you can truly make your mark, shaping our repairs and maintenance service, transforming the way we use technology, driving efficiency, reducing costs, and delivering on our business plans and customer promise.

What you?ll do


*  Provide strong, expert leadership across our Repairs and Maintenance operations, leading a culture of performance, transparency and excellence.


* Leading and motivating our national teams, supercharging strong operational performance.  You?ll exceed customer expectations, enable lean ways of working, and effectively control costs and risks.


* Drive continuous improvement and excellence, including establishing a new Technical ?Surveying House? team.  You?ll hold our in-house teams and contractors to account to reduce repeat jobs and deliver our operational and commercial targets.


* Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures.


* Evolve our services to be exemplary and industry-leading.  You?ll gain external perspectives within and outside of the sector and engage with customers and colleagues.

Why join us

You?ll be part of our senior leadership team who are a great bunch of supportive peers.  You?ll meet with them regularly to drive strategy and also ensure we have a collaborative approach in leading our teams.    Be part of one of the UK?s Great Places to Work!

 You have


*  Significant experience in leading customer-focused, multi-site, property Repairs and Maintenance services, with extensive senior management experience.


* Excellent understanding of regulations, compliance and legislation for maintenance operations and related services for registered providers.


* Experience of achieving challenging business plan targets and KPI's, delivering value for money.


* Outstanding leadership skills, able to engage, influence and transform to drive service excellence and lead business transformation.


* Excellent people manager, able to inspire, influence and embed a motivating performance culture.  


* You?ll bring creative spark, be a great influencer and be able to unleash the potential of others.

Stronger together

We do our best work when we?re ourselves.

That?s why inclusion, wellbeing, and our diversity networks help make Home Group a great place ...