General Manager

Hotel Operations


* Oversee all day-to-day operations of the hotel, ensuring seamless guest experiences across all departments.


* Maintain and elevate service standards in line with AWOL's brand and guest expectations.


* Act as the primary on-property leader, present and engaged with guests and staff.


* Resolve guest concerns promptly and professionally.

Team Leadership


* Recruit, hire, train, and develop a high-performing hospitality team.


* Foster a positive, inclusive, and collaborative workplace culture.


* Provide coaching, performance management, and professional development for department leaders and team members.

Financial Performance


* Manage property budgets, labor, and operating expenses to achieve financial targets.


* Partner with revenue management and sales teams to optimize occupancy, ADR, and overall revenue performance.


* Monitor KPIs and adjust operational strategies to improve profitability.

Property & Asset Management


* Ensure the hotel and grounds are maintained to the highest standards of cleanliness and presentation.


* Coordinate with maintenance teams to address preventative and reactive property needs.


* Protect and enhance the value of the hotel asset.

Community & Brand Representation


* Serve as a brand ambassador for AWOL within the Provincetown community.


* Build relationships with local partners, businesses, and tourism organizations.


* Support marketing initiatives, events, and partnerships that strengthen the hotel's presence in the market.