Dir Operations

Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI.

You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.

ACIers - in all roles and levels - are truly your colleagues and many are your friends.

Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Director of Operations, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!

This Purpose of this Role

In support of the Product Management organization, defines and maintains product related policies, defines, implements and governs product related processes, manages projects, improves efficiency and makes better decisions overall to improve the organization's success.

Works with other staff members and business functions to implement recommendations or improvements.

Provides governance and oversight of key processes and policies required by Product Management.

A typical day at ACI for the Director of Operations is:


* Improves the operational systems, processes and policies in support of the Product organization's mission, specifically, supports better management reporting, information flow and management, business process execution and governance, product lifecyle process execution and governance, and organizational planning.


* Plays a significant role in short and long-term planning, including initiatives geared toward operational excellence.


* Supports management reporting and analysis.


* Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.


* Own and oversee the monthly enterprise risk management (ERM) cadence for product-related risks across merchant and banking / payment software


* Lead the first-line compliance function within the merchant and banking / payment software line of business


* Provide product governance and operationalization ensuring products are fully and accurately operationalized across required systems and in compliance with all required processes and policies.

Example policies and processes support Product Lifecycle, Software Escrow, Third Party partners / software to name a few


* Provide business operations functions for Third Party partnerships in support of the merchant and banking / software line of business


* Lead a small, experienced team with clarity, accountability, and consistency to provide product governance, enterprise-grade risk management, first line compliance and required operational activities


* Perform other duties as assigned

Knowledge, Skills and Experience needed to succeed in this role:


* Bachelor's degree or equivalent work experience.


* 5 years' experience in Business Operations and 5 years' experience in Product Lifecycle development.


* Leadership or m...