Senior Manager, Process Improvement

Essential Duties and Responsibilities:
- Manage development of all policies, procedures, and work instructions consistent with program guidelines.
- Manage the planning, analysis, and implementation of all project change requests.
- Manage the development of all Business Process Summary (BPS) documents.
- Manage and provide leadership.

Job Specific Essential Duties and Responsibilities:

Strategic Leadership & Governance

- Execute the enterprise process improvement strategy aligned to corporate objectives and federal contract priorities.

- Participate in establishing governance, prioritization, and intake processes for process improvement initiatives across programs and shared services.

- Serve as an authority and primary point of contact for process improvement within the organization.

- Partner with program and functional leadership and teams to identify high-impact improvement opportunities tied to cost, schedule, quality, risk, and customer satisfaction.

- Regularly brief leadership and contract stakeholders on improvement progress, outcomes, and risks.

- Build strong partnerships across programs, functions, and customer-facing teams.

Technology & Automation Enablement

- Partner with IT and Digital teams to align process improvement with system modernization, automation, and AI initiatives.

- Evaluate opportunities for workflow optimization, automation, and system enhancements as part of improvement efforts.

- Ensure business processes are clearly defined and ready for technology enablement ("process before tools").

Federal Contract & Compliance Support

- Ensure process improvements support compliance with federal regulations, external certifications, and quality management requirements.

- Align improvement initiatives with performance targets, audit outcomes, and risk mitigation objectives.

- Collaborate with Quality, Risk, and Program Management teams to embed sustainable controls and monitoring into improved processes.

Continuous Process Improvement Execution

- Oversee and guide complex, cross-functional improvement initiatives using Lean, Six Sigma, PDCA, and related methodologies.

- Establish and monitor performance metrics to verify that improvements deliver measurable, sustained results.

- Standardize tools, templates, and best practices for process improvement across the organization.

Minimum Requirements

- Bachelor's degree in related field required.
- 7-10 years of relevant professional experience required.

Job-Specific Minimum Requirements:

- Bachelor's degree.

Additional years of relevant experience will be considered in lieu of degree.

- 7+ years of experience in process improvement, operational excellence, or business transformation, with significant experience in federal contracting environments.

- Due to customer requirements, this position requires United States Citizenship.

- Demonstrated leadership of large, cross-functional improvement initiatives with measurable results.

- Deep knowledge of L...