Trainer I (Remote and Temporary)

Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

Essential Duties and Responsibilities

- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.

Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required

Minimum Requirements

- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.

Education and Essential Qualifications

- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.

- Two (2) years of progressively responsible production/call center experience preferred.

- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.

- High level of initiative and enthusiasm about training and employee development.

- Ability to effectively communicate with multiple levels within the organizat...