Assistant Guest Services Manager

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity.

Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. 

  

These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community.

As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home.

Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. 

What we offer:


* Free daily meal and salad bar


* Free parking


* Benefits including: Medical, Dental, Vision, 401K (based on employment status)


* Paid vacation, sick, and holiday time


* Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!


* Property retail shop and hotel discounts


* $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:


* Consistently provide professional, attentive, and genuinely friendly service


* Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Summary

Manages the Beach Club and La Jolla Shore Hotel Front Office and Ambassador departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:



* Oversee the day to day operations of the Beach Club Front Office, Shores Front Office, Ambassador Department, and the Seasonal Beach/Pool Operations at the Shores Hotel.


* Respond to any issues from previous MOD Reports with pertinent information for hotel guests/members.


* Respond to any issues from all departments daily/shift pass-down.


* Conduct standups with designated departments.


* Plan breaks and coverage based upon Arrival/Departures for both properties.


* Ensure all departments prepared for VIP’s/Events on property.


* Ensure that all teams prepared for Amenity program for LTS/Return guests/VIPS.


* Manage house count and In-House status.


* Address any guest room needs daily with Housekeeping and Engineering.


* Review previous day HotSos calls.


* Respond to all OTA reviews/Unificous.


* Manage with varying departments for events including with Catering/Membership/Sales/F&B Outlets.


* Manage with Property Services Department with any safety issues as well as Population contr...