Operations Manager - CLT Charlotte Douglas International Airport - Full-Time

OPERATIONS MANAGER – CLT Charlotte Douglas International Airport - Full-Time

Salary based on qualifications and experience

Weekends and nights required as needed

Full-time Benefits and Bonus Eligible

BENEFITS:

Smarte Carte Inc.

offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Company Outings, Wellness Reimbursement Program and More!

 

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific.

For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate.

Smarte Carte prides itself on having a diverse and inclusive workforce.

All genders, ethnicities, and backgrounds are encouraged to apply.

Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION:

The Operations Manager directs airport operations by building and developing a strong team of front-line staff.

The Operations Manager is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity.

The Operations Manager is responsible for the P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment.

KEY RESPONSIBILITIES:


* Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs.

annual and budgeted plans.


* Lead business unit consisting of multiple terminal and a workforce of up to 10 employees.


* Coach Operations Managers to ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.


* Seek and develop new business opportunities; e.g.

airport services, other vending opportunities.


* Develop and maintain strong relationships with key stakehold...