IS Manager – Connected

Job Summary:

As an Information Services (IS) Manager within the Connected Program, this role serves as a senior delivery and platform leader responsible for platform-level data integrity, product quality, and intelligent capability adoption across Connected solutions.

 

This manager operates at the intersection of platform engineering, data, AI, and product delivery, ensuring Connected products are reliable, scalable, measurable, and continuously improving based on real usage and outcomes.

The role emphasizes data-driven quality management, AI-enabled optimization, and systemic improvement across Salesforce, data platforms, and integrated enterprise services.

 

The IS Manager leads teams responsible not just for building features, but for ensuring Connected products perform, scale, and deliver sustained business value, using analytics, automation, and AI-enabled insights to inform decisions and prioritize investments.

Responsibilities

Essential Functions:

With a Platform, Data, & AI Focus this role is accountable for:


* Platform-level data quality, consistency, and usability


* Product health, reliability, and adoption signals


* Applying AI to improve delivery efficiency, product outcomes, and user experience


* Ensuring Connected products scale responsibly across operating companies


* Lead teams responsible for platform-level delivery, with a strong focus on data quality, system reliability, and product health


* Own Connected product quality metrics, including stability, performance, adoption, and downstream business impact


* Partner with Product, Architecture, and Data teams to define quality standards and data contracts at the platform level


* Establish and maintain data pipelines and telemetry that surface product usage, behavior, and outcomes

 

Leverage AI and advanced analytics to:


* Detect quality issues earlier


* Identify usage patterns and adoption barriers


* Inform prioritization and roadmap decisions


* Ensure Salesforce and integrated platforms are designed with scalability, observability, and automation in mind


* Drive consistent implementation of best practices related to data modeling, integrations, testing, and release quality


* Use insights from data and AI to recommend product improvements, deprecations, or investment shifts


* Partner with Connected Program leadership to ensure delivery aligns to enterprise priorities and measurable outcomes


* Champion continuous improvement by reducing manual effort, rework, and defects through automation and intelligence

 

Supervisory or Management Responsibility:


* Act as Coach-Leader, coaching others in their development as leaders, catalyzing the growth of people’s capacity to embrace greater complexity, and responsible for platform delivery, data, and quality outcomes


* Coach teams to think beyond feature completion toward system health, user impact, and scale readiness


* Establ...