Reservations Agent

About Us

It's Your Moment to Rise.

Start Your Journey with us at the The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise.

To feel empowered by career growth opportunities in a people-first environment.

And to work together to enhance the well-being of our guests, our communities and each other.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner.

If you're someone who is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests during the reservation process.

Essential Duties and Responsibilities


* Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication.

Listen to callers to understand inquiries and requests.

Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.

• Promote HEI Hotels and Resorts and brand-specific marketing programs.

Assign reservations based on guest preferences and availability.


* Read, retrieve, communicate, and verify information including confirmation number to caller.

Input and retrieve data using a computer reservation system and utilizing codes for efficiency.


* Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.


* Know, understand, and communicate applicable deposit and guarantee policies as requested.


* Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Can communicate well with guests.


* Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.


* Ability to access, read and accurately input information using a moderately complex computer system.


* Ability to establish and maintain effective working relationships with associates...