US Services Partner Workflow Specialist

Purpose

The Partner Workflow Specialist position willbe a key stakeholder in managing the timely validation of work orders and the processing of partner payments.

The Partner Workflow Specialist will ensure we are building and maintaining excellent partner relationships by seamlessly managing the partner's experience throughout the work order validation and invoicing processes.

Role and Responsibilities


* Responsible for developing and maintaining effective partner relationships with strategic partners.


* Serve as the primary work order validation contact and liaison between US Services and partners, communicating payment conflict, payment delays or disputes with partner and stakeholders.


* Be the facilitating liaison between the partner and internal groups including Service Help, Field Services, Accounts Payable and execution teams to ensure efficient and timely work order validation as well as work order data quality.


* Process payment requests and verify invoice compliance to ensure timely payments aligned with partner account net terms.


* Collaborate with the broader US Services team to drive program alignment by sharing feedback and identifying key trends.


* Perform additional duties as assigned by management, contributing to team success and operational efficiency.



* Bachelor's Degree in Business Administration, Science, or Supply Chain


* Must be willing to work on a hybrid setup in Rosario, Cavite.


* Must be willing to work on a permanent US shift.


* Must have experience in invoicing and/or purchasing.


* Solid understanding of Service delivery and what constitutes a typical service lifecycle


* Strong analytical and problem-solving abilities as well as attention to detail


* Adept in the use of Microsoft Word, Excel, Power Point and SharePoint


* Experience with Salesforce, Oracle, and SAP is preferred


* Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.


* Proven ability to work in a team environment between the functions

Let us learn about you! Apply today.

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