Advanced Technical Support Engineer

We are your Energy Technology Partner.

We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values - IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) - are the foundation of everything we do.

Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Location: Lisbon

As an Advanced Technical Support Engineer for Digital Plant, you are a key contributor to customer success and sustainable growth, acting as a trusted technical partner for Schneider Electric customers.

Your mission is to deliver outstanding customer experiences by providing advanced technical expertise on EcoStruxure™ and Digital Plant solutions, ensuring fast issue resolution, strong ownership, and proactive value creation throughout the customer lifecycle.

You play a critical role in enabling customers to fully adopt, operate, and scale digital and automation technologies, supporting Schneider Electric's ambition to advance energy efficiency, automation, and digitalization.

Key Responsibilities

Customer & Technical Support Excellence

• Provide advanced post-sales and selective pre-sales technical support for Digital Plant solutions through multiple channels (case management tools, phone, email, remote sessions).

• Take end-to-end ownership of customer cases, from initial analysis to root cause resolution and customer confirmation.

• Perform remote diagnostics, configuration analysis, and troubleshooting of complex automation, communication, and digital architectures.

• Support customers during commissioning, upgrades, migrations, and complex configurations, ensuring operational continuity and best practices.

• Collaborate closely with Level 3 support, R&D, Field Services, Offer & Product teams to ensure aligned and effective resolutions.

Customer Success & Value Creation

• Act as a technical advisor, guiding customers on optimal usage, design choices, and scalability of Digital Plant architectures.

• Identify risks in customer deployments and proactively recommend corrective or improvement actions.

• Contribute to increased solution adoption, reliability, performance, and customer loyalty.

Knowledge & Continuous Improvement

• Create, maintain, and improve knowledge base articles, FAQs, technical notes, and best-practice documentation.

• Promote self-service and knowledge reuse for both customers and internal teams.

• Share expertise by coaching peers, delivering technical trainings, and supporting onboarding of new engineers.

• Actively contribute to process improvement, automation, and digital transformation initiatives within Customer Support.

Innovation...