Customer Growth Solution Architect

Who we are 

Tricentis is a global leader in continuous testing and quality engineering.

The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing.

An approach that’s totally automated, codeless, and intelligently driven by AI.

It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.   

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC.

We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.  

About the role 

The Customer Growth Solution Architect is a highly complex and strategic role requiring deep technical expertise, business acumen, and exceptional problem-solving skills.

You will work closely with enterprise customers, sales teams, and technical stakeholders to deliver consultative solutions, define strategies for product adoption, and drive measurable outcomes.

Success in this role requires a mix of technical depth, strategic thinking, and the ability to influence decision-makers at all levels.

Key Responsibilities:


* Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation.


* Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs.


* Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.


* Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization.


* Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem.


* Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement.


* Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.


* Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goa...