Housing Manager

Housing Manager

Salary £33,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan

Permanent, Full Time (37.5 hours per week)

Whitehaven, Cumbria

We can’t offer a CoS for this role

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome housing team in Whitehaven.

You’ll be our face-to-face customer support to our customers in a defined Community Patch, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.

You’ll provide first class customer service, delivering our customer promise every day!

What you’ll do


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. 


* You’ll manage an allocated neighbourhood (ably supported by our Community Housing Assistants).  Including arrears management, compliance checks and safeguarding to ensure our customers live in a safe environment.


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.


* Managing our voids and letting process including liaising with local authorities.


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.


* Use various CRM tools to monitor and record activities in your neighbourhood.

Why join us

This is more than a job – it’s a place where you feel valued.

With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have


* You are experienced in the housing sector and understand housing management, housing law and as a bonus universal credit too!


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.


* Confident working with external partners and stakeholders such as local authorities, MP’s etc


* Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* This is a community role.

You’ll work between the office, your patch and home (if that’s what you want to do).

It’s an active role and being present on our estates is key to success.


* We like to get together once or twice a week in the office to catch up as a team.


* We mainly work Monday to Friday and work occasional evenings t...