Experience Design Vice President

Drive the end-to-end experience vision for Self-Directed Investing by shaping cohesive journeys across products, platforms, and teams by influencing decisions at the highest levels of the organization.

As an Experience Design Vice President in Self-Directed Investing, you will define and evolve the holistic experience across a broad portfolio of self-directed investment products.

You will operate as a senior individual contributor and people leader, combining deep design craft with strong executive storytelling, systems thinking, and strategic influence.

Job Responsibilities


* Own and evolve the end-to-end experience vision for Self-Directed Investing across products, platforms, and customer touchpoints.


* Define future-state journeys, experience principles, and north-star narratives that guide product strategy and investment decisions.


* Identify ecosystem gaps and opportunities, translating complexity into clear, experience-led priorities and recommendations.


* Partner with senior Product, Technology, Business, Risk, and Design leaders to align on direction, tradeoffs, and outcomes.


* Influence strategy through compelling storytelling, visual narratives, and experience artifacts that clarify customer impact.


* Lead complex, cross-functional initiatives, ensuring experience considerations are embedded early and consistently.


* Act as a senior individual contributor and people leader, elevating design quality, coherence, and talent development.

Required Qualifications, Capabilities, and Skills


* 8+ years of experience in Experience, Product, or Service Design with ownership of large-scale, end-to-end experiences.


* Demonstrated ability to influence senior executives through experience strategy, storytelling, and structured decision framing.


* Strong systems-thinking capability with experience designing across multiple products and platforms.


* Proven effectiveness operating as both a senior individual contributor and people manager.


* Deep expertise in journey mapping, experience strategy, and north-star vision development.


* Excellent communication skills, with the ability to tailor messages for executives, partners, and design teams.


* Experience leading through ambiguity and driving alignment across diverse stakeholder groups.

Preferred Qualifications, Capabilities, and Skills


* Experience in self-directed investing, trading platforms, or financial services.


* Background working in complex or highly regulated environments.


* Comfort leading executive-level workshops, working sessions, and decision forums.


* Track record of scaling experience practices across multiple teams or domains.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at t...