Sr Technical Support Consultant

P3- Sr Technical Support Consultant for Paragon Patient Accounting team.

 

Job Profile:

Responsibilities


* Document issues and customer requests, following standard operating procedures and meeting SLAs.


* Explain and demonstrate application issues to product development teams and convey customer


* Develop training content for customers and support team members.


* Write and execute Structured Query Language (SQL)


* Work Revenue Cycle issues, Patient Accounting, and claims.

A successful candidate would possess the following qualities:


* Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.


* Solid analytical, research, and time-management skills with great attention to detail.


* Excellent verbal and written skills interacting with development teams and clients.


* Self-driven and a fast learner in a demanding environment.


* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

 

Qualifications

Academic and Professional Qualifications:


* Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.

 

Mandate Experience

Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
US Accounting experience would be good to have.

 

Working Arrangements:


* Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)


* Able and willing to work after-hours, on-call and/or holidays