Customer Service Rep II - Tuesday - Friday 1:30pm - 9:00pm

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Customer Service Rep II - Tuesday - Friday 1:30pm - 9:00pm

Job Summary: This position is responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Must be fluent in both written and spoken English and French.

Pay, benefits and more.

The hourly rate for this role is $20.85

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Essential Functions:


* Provide, translate, or communicate information in both English and French.


* Understands basic administrative functions of Customer Service area


* Able to handle routine customer calls and appropriately escalates complex issues to the next level of management


* Must be able to research customer inquiries and resolve issues in a timely manner.


* Communicating courteously with customers by telephone, e-mail and face-to-face;


* Investigating and solving customers' problems (these may be more complex or long-standing problems)


* Producing documentation/written information for customers when requested


* All other tasks as required

Scope and Accountability:


* Completes tasks that are generally routine.

Applies basic technical and procedural knowledge; some formal training or experience is required to perform the job effectively.

Follows detailed and defined rules/instructions and applies simple judgment to solve problems.



* Completes tasks by following pre-established procedures.

For personnel handling products regulated by Good Manufacturing Practices (GMP), additional accountabilities and responsibilities are outlined in training requirement documents

Qualification Requirements:

Knowledge: HS Diploma or equivalent.

Skills:


* Understands basic administrative functions of Customer Service area


* Able to handle routine customer calls and appropriately escalate issues to the proper management level for timely resolution


* All other tasks as required.


* Professional telephone skills


* Able to function effectively in a fast-paced environment


* Good interpersonal, written and oral communication skills


* Microsoft Office - Word, Excel

Experience: 0-2 years professional experience.

Physical Demands and Work Environment:

Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and a...