Events Manager - InterContinental New York Barclay

Job Overview

Do you see yourself as an Events Manager? What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team.

 

The Event Manager plays a critical role in managing and executing all conferences, meetings, and group events booked through the Sales Department.

This role ensures exceptional service delivery from initial planning through final billing, contributing to both revenue goals and guest satisfaction.

Duties and Responsibilities

Event Planning & Execution



* Manage all logistics related to group events including menu planning, AV coordination, and room setups.


* Serve as the primary contact for clients throughout the planning process.


* Work in a timely manner to detail and distribute all Banquet Event Orders (BEOs), contracts, and addendums.


* Conduct site tours and entertain qualified clients in accordance with company policy.


* Welcome group contacts on arrival and ensure satisfaction during events.


* Check function room setups before guest arrival to ensure alignment with client expectations.


* Follow up with clients after events to confirm satisfaction and secure future bookings.

Sales & Revenue Optimization



* Negotiate food and beverage pricing, function space, and hotel services within approved guidelines.


* Confirm all group requirements in writing via contracts, resumes, pricing confirmation, and BEOs.


* Work with sales staff to solicit and service new and repeat business.


* Up-sell client events and manage function space and room block inventory as assigned.


* Assist with departmental budget planning and implementation of the catering and conference strategy.


* May contribute to the development of sales action plans and participate in annual budgeting processes.

Client & Vendor Relations



* Act as liaison for clients, coordinating details between departments.


* Maintain client files and update information in accordance with departmental policies.


* Review and resolve discrepancies in master account postings and finalize billing.


* Monitor room blocks, inventory, VIPs, and special requests in coordination with the Group Services Manager.


* Coordinate delivery of client amenities and ensure proper documentation and approvals.

Communication & collaboration



* Promote teamwork and quality service through open, daily communication with other departments.


* Disseminate all sales and event-related information through group resumes and email.


* Participate in daily/weekly operations or departmental meetings.


* Interact with outside contacts such as travel agents, corporate clients, and professional or...