Operations Innovations and Product Transformation Legal Counsel

hape the future of customer innovation from the inside.

Join the Legal team supporting Consumer & Community Banking Operations Innovation and Product Transformation, advising teams building next-generation servicing and contact center capabilities.

You'll sit at the intersection of emerging technology, regulatory expectations, and strategic risk-delivering practical counsel at the speed of agile delivery.

This is a high-visibility role where your guidance helps innovation scale responsibly.

As an Attorney in Consumer & Community Banking (CCB) Operations Innovation & Product Transformation Legal Counsel in Consumer & Community Banking (CCB) Operations Innovation and Product Transformation, you will provide real-time, strategic legal support to two core areas: Servicing Operations and Voice Product & Contact Center Platform.

You will advise product and operational leaders as they design and deploy technology-enabled capabilities (including AI and omnichannel solutions), while identifying and managing legal and regulatory risk.

You will serve as a trusted advisor and work alongside a more senior attorney, helping to build durable legal guidance and frameworks that accelerate delivery and strengthen risk discipline.

The Legal Department at JPMorgan Chase & Co.

manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters.

Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services.

As trusted advisors, we help the firm's clients while also safeguarding the integrity of the firm.

We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work.

If these values resonate with you, we would like to hear from you.

Job Responsibilities


* Embed with agile product teams to deliver timely, pragmatic legal counsel aligned to sprint timelines and business priorities


* Advise Servicing Operations stakeholders supporting customer experiences across cards, checking, savings, and auto loans


* Counsel teams designing and implementing global Voice/Contact Center platforms, including AI-enabled and omnichannel capabilities


* Identify emerging legal, regulatory, and technology risks early and recommend mitigation strategies that enable responsible innovation


* Research complex issues and draft clear legal analyses, opinions, and guidance tailored to business use cases


* Partner with Legal, Compliance, and Risk colleagues to deliver coordinated, consistent guidance across stakeholder groups


* Translate complex legal concepts into actionable direction through live discussions, emails, formal memos, and agile tools (e.g., Jira)


* Develop foundational legal frameworks, standards, and reusable guidance ("playbooks") to suppo...