Product Associate - Mobile Services - Payments

Are you a product leader who accelerates secure, best-in-class native mobile experiences by turning standards into scalable, reusable requirements teams ship with confidence? If so, you've found the right team!

As a Shared Services Product Associate within our mobile services organization, you accelerate secure, best-in-class native mobile experiences by turning standards into scalable, reusable requirements teams ship with confidence.

This role focuses on requirements coaching, mobile UX standards, non-functional requirements (NFRs), mobile value-add capabilities, and security-by-design considerations.

Success will be measured through improved delivery throughput and reduced partner build issues.

Job Responsibilities


* Partner enablement on requirements: Coach partner teams to produce clear, testable requirements, including user stories, acceptance criteria, edge cases, analytics needs, accessibility requirements, and localization considerations.


* Mobile experience standards: Socialize and reinforce native mobile experience standards such as navigation patterns, error and empty states, accessibility, performance expectations, and offline/poor network behavior.


* NFR definition & governance: Create reusable NFR templates for mobile delivery (e.g., reliability, latency, crash-free rate, app size, battery impact, observability, and resilience).


* Security-by-design: Ensure requirements incorporate appropriate security and privacy controls, including authentication and session handling, data-at-rest and data-in-transit expectations, secure storage, jailbreak/root detection considerations, and logging hygiene.


* Value-add mobile capabilities: Enable teams to appropriately leverage platform-native capabilities such as push notifications, biometrics, deep links, camera/file flows, device permissions, and feature flagging.


* Intake & prioritization: Run a lightweight intake process for partner requests; triage, size, prioritize, and route work across shared services contributors.


* Reusable assets: Build and maintain playbooks, requirement checklists, reference user stories, and sample acceptance criteria to reduce rework and improve consistency.


* Cross-functional alignment: Partner with design, engineering, security, and QA to standardize patterns, drive adoption, and remove delivery friction.


* Continuous improvement: Use issue trends and partner feedback to refine standards and templates, driving measurable reductions in defects and cycle time.

Required Qualifications, Capabilities, and Skills


* Product management experience in mobile (iOS/Android) and/or mobile platform contexts.


* Demonstrated ability to translate ambiguous needs into clear, testable requirements using structured problem solving and repeatable frameworks.


* Strong written communication skills, including the ability to produce high-quality templates, playbooks, standards, and requirement artifacts.


* Metrics-dr...