Production Coordinator

About Us

Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts.

The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue.

Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place.

Delivering an experience that's magnetic, quietly bold, and unmistakably West Hollywood.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Sun Rose is an intimate, luxury music venue on the Sunset Strip known for its elevated guest experience and world-class performances.

We are seeking a highly organized, detail-oriented Front of House & Artist Hospitality Manager to oversee guest services, artist hospitality, and box office operations.

This role is essential to delivering a seamless, high-touch experience for both guests and artists-from soundcheck until the end of each performance.

Pre-Show Setup & Room Readiness

- Oversee full room setup prior to each show

- Ensure alignment between ticketing, floor plan, guest list and FOH execution

- Coordinate with service staff and AV staff to ensure readiness for doors

- Ensure the room is set to luxury standards prior to doors

Front of House & Guest Experience

- Oversee all hostess/guest check-in operations during shows, ensuring a polished and welcoming environment

- Manage seating flow, table assignments, and guest accommodations

- Uphold venue policies with professionalism

- Handle guest lists, comps, VIP check-ins and seating arrangements

- Manage Box Office / Front of House Day of show

- Serve as point of contact for seating/ticketing issues

- Reconcile guest count at end of night

- Communicate guest needs/concerns with F&B team

Artist Hospitality & Green Room Management

- Serve as the primary venue liaison on show days for artist/artist team

- Coordinate and execute artist hospitality needs, including green room setup

- Support artist teams with drink tickets, parking comps, VIP guests

Qualifications

- 3-5+ year's experience in hospitality, live events, or music venues

- Strong understanding of luxury guest service standards

- Experience with ticketing platforms and seating management

- Highly organized with strong attention to detail

- Calm, solutions-oriented, and professional under pressure

- Ability to work nights, weeke...