Operations Specialist

About Us:

How many companies can say they've been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

We are seeking a detail-oriented and customer-focused Order Management / Customer Operations Specialist to support end-to-end order processing and customer service operations.

This role is critical in ensuring accurate order fulfillment, seamless communication with internal and external stakeholders, and a high level of customer satisfaction

Sound Interesting?

Here's what you'll do:


* Manage day-to-day communication with internal and external customers via email, phone, web portals, shared mailboxes, and EDI systems


* Process customer and dealer purchase orders through SAP Order Management, including: Sales Orders, Deliveries, Goods Issue, Billing Goods Receipts, Invoice Receipts, and Invoice Clearing


* Handle orders from multiple platforms (e.g., web-based portals, EDI systems, and third-party platforms)


* Generate invoices and support accounts receivable processes and documentation


* Investigate and resolve customer inquiries by identifying root causes and ensuring timely resolution


* Manage inventory allocation based on delivery timelines, customer priority, and supply constraints


* Coordinate product movement across the distribution network to meet delivery commitments


* Partner cross-functionally with Sales, Operations, Supply Chain, Finance, and Warehouse teams to ensure efficient order processing


* Support Sales team with operational and logistics needs


* Process returns, exchanges, and cancellations, including coordination of transportation and documentation


* Research return orders and prepare commercial invoices in alignment with trade compliance requirements


* Liaise with Warehouse, Headquarters, and Field Service teams to ensure timely turnaround of return orders


* Run and analyze daily operational reports (inventory, delivery schedules, order status)


* Monitor new sales orders and follow up with relevant teams to ensure timely processing


* Maintain and organize shared mailboxes and internal documentation


* Update and maintain SAP data, including analyzing and correcting system errors


* Ensure compliance with company policies, procedures, and regulatory requirements


* Provide backup support and assist...