US SP Partner Deployment Specialist

Purpose

The Partner Deployment Specialist position willbe a key stakeholder in facilitating and promoting partner execution.

The Partner Deployment Specialist will ensure we are building and maintaining excellent partner relationships by seamlessly managing the partner's experience throughout the work order awarding and execution processes.

Role and Responsibilities


* Responsible for developing and maintaining effective partner relationships with strategic partners.


* Serve as the primary service execution contact and liaison between US Services and partners, communicating schedule conflict, delays or changes with partner and stakeholders.


* Be the facilitating liaison between the partner and internal groups including Service Help, Field Services, and execution teams to ensure efficient and timely work order planning and execution as well as work order data quality.


* Maintain a strong network of Partners that augment our service teams with appropriate skill sets to assist in local/regional/national markets by facilitating the coordination of On-the-Job Training.


* Perform additional duties as assigned by management, contributing to team success and operational efficiency.



* Bachelor's Degree in Business Administration, Science, or Supply Chain


* Preferably 3-5 Yrs.

experience in Customer Service, Project Management or equivalent


* Must be willing to work on a hybrid setup in Rosario, Cavite.


* Must be willing to work during US business hours.


* Solid understanding of Service delivery and what constitutes a typical service lifecycle


* Strong analytical and problem-solving abilities as well as attention to detail


* Adept in the use of Microsoft Word, Excel, Power Point and SharePoint


* Experience with Salesforce, Oracle, and SAP is preferred


* Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.


* Proven ability to work in a team environment between the functions of Manufacturing Operations, Customer Care Center, Sales, Marketing, and Finance, and interact regularly with senior management regarding goals and accomplishments.


* Team player, who listens well and carefully considers their actions before initiating them, while organizing large groups of people and effectively deliver information in an impactful way.

Let us learn about you! Apply today.

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