Air Import Agent

Job Title: Air Import Agent

Job Location: Indianapolis, IN
 

As an Air Import Agent, you will be responsible for the movement of our customer’s air import shipments.

You will be the main point of contact for coordination between customer’s shipment imports and shipping carriers.
 

Key Responsibilities


* Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.


* Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.


* Work with air and ground transportation partners to manage inbound shipments.


* Receive and track purchase orders (POs) from importers and overseas offices for pending air shipments.


* Retrieve shipment details, prepare and manage all documentation for cargo release, and perform accurate data entry for each shipment.


* Communicate with air carriers to ensure timely release of freight.


* Notify customers and customs brokers of arrival and charges due; provide accurate job costing forecasts and perform billing to customers and/or other offices.


* Set up and coordinate deliveries to customers, ensuring timely and efficient service.


* Handle and manage all customer contact at the file level regarding exceptions and escalations.


* Answer all customer inquiries in accordance with Customer Service Policy standards.


* Proactively increase customer satisfaction and business share through regular communication and service excellence.


* Assist the import agent team in completing tasks and projects as required.


* Assign work, set completion timelines, review work, and provide feedback to management on team performance.


* Perform additional duties and projects as directed.


* Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.


* Organize pickup and delivery for customers, ensuring adherence to cSOPs and internal SOPs.


* Provide freight documents and monitor inbound/outbound cold chain processes, acting as escalation point for the central monitoring team.


* Handle operational escalations and provide required information for LifeTrack SOP and PMR creation.


* Ensure all duties are performed in accordance with cSOPs and regulatory requirements.

 

Skills & Requirements


* Exceptional customer service skills with strong communication and problem-solving abilities.


* Detail-oriented with excellent organizational and follow-up skills.


* Proficient in MS Office products.


* Experienced in handling international freight forwarding shipments.


* Trained and certified for DHL ThermoNet shipments under GxP guidelines.

Pay Range: $19.39 - $25.85/hr.

(Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% qua...