IT Service Desk Analyst

At CooperVision, a division of CooperCompanies, we're driven by a unifying purpose to help people to experience life's beautiful moments.

We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing.

As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day.

Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia.

We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers.

Learn more at www.coopervision.com .

Job Summary:

Installs, configures, evaluates, maintains, monitors, and troubleshoots client computing hardware and software to meet or exceed published SLA's, with effective management of the customer relationship during the support process.

Primarily responsible for providing first level support through handling incoming queries from internal customers.

Initial customer contact could be over the phone, via request and incident management self service, email, messaging or in person.

Diagnose and independently resolve on-site or remote user computing systems incidents and underlying problems including high complexity, multi-location impacting incident management.