Client Success Executive

Client Success Executive

Altera Digital Health – TouchWorks
Remote – US

About the Role

We’re looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.

TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care.

This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.

This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.

What You’ll Do Day-to-Day


* Partner closely with Client Delivery and Account teams to support the overall client experience


* Act as a key point of contact for a portfolio of TouchWorks clients


* Build strong, trusted relationships with stakeholders, including clinical and operational leaders


* Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback


* Support client success initiatives, including adoption, satisfaction, and retention efforts


* Contribute to Net Promoter Score (NPS) and overall client experience goals


* Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes


* Balance client interaction with internal coordination and planning

What You’ll Bring

We’re looking for someone who is proactive, personable, and eager to grow within a client-facing role.


* 0–3 years’ experience in a client-facing, customer success, or account support role


* Strong communication and relationship-building skills


* A genuine interest in healthcare technology and improving client outcomes


* Highly organised with the ability to manage multiple priorities


* Positive, proactive attitude with a willingness to learn


* Comfortable engaging with a range of stakeholders

Nice to have:


* Experience in healthcare IT, EHR systems, or digital health


* Exposure to Customer Success, Account Management, or client delivery environments

Why Join Us


* Career Growth: Clear progression opportunities within a growing business unit


* Meaningful Work: Support healthcare providers in delivering better patient care


* Exposure: Work closely with clients and internal teams across the organisation


* Supportive Environment: Hands-on onboarding, mentorship, and ongoing development

Additional Information


* Travel: Up to 25%


* Location: Remote (US-based)


* USD 80-100k