Customer Service Representative 1 - Jamaica, NY

Essential Duties and Responsibilities:

- Foster strong customer relationships, monitoring their engagement and progress.

- Collaborate regularly with customers to attain program goals and sustain eligibility for services.

- Conduct workshops and deliver various training services to customers.

- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.

- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.

- Follow up with customers to ensure their needs are met and address any queries or concerns.

- Collaborate with team members, providing expertise and assistance in resolving participant issues.

- Maintain accurate and timely case notes for all customer interactions and document related activities.

- Share updates on outreach and engagement efforts with project staff.

- Report identified barriers hindering customer engagement with the Provider to project staff.

- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

- Perform other duties as assigned by Management

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

- Prior work experience in customer service, data entry and or data processing

- Experience working with MS office applications (Excel, PowerPoint & Word)

Preferred Requirements

- Bilingual with the ability to speak, read, and write in English and at least one additional language (such as Bengali, Urdu, Haitian Creole, or Spanish)
- Intermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint & Word)
- 2+ years of experience in customer service or related position

- Experience with New York MedicaidHome Office Requirements

-Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.

-Reliable high-speed internet service

-Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

-Minimum 5 Mpbs upload speeds

Maximus Required Computer Operating Syst...