SCADA Support Engineer

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

Job Description Summary:
The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions.

This role is based full-time in our office in San Diego, CA or Bend, OR.

Specific location details and expectations will be discussed during the interview process.

Job Description:



*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned

Position Responsibilities and Duties:



* Technical lead for SCADA troubleshooting and diagnostics including but not limited to; plant controls, data acquisition, field level devices, and network related issues.


* Support DAS (data acquisition system) installations and retrofits on existing PV systems on an as needed basis.


* Document existing equipment and functionality as it relates to the PV plant communications network and DAS systems.


* Utilize software based diagnostic tools to aid in troubleshooting of complex plant SCADA systems.


* Maintain point of contact to SOLV Energy O&M team for SCADA technical support requests.


* Identify appropriate escalation path for problems that require SCADA engineering support.


* Coordinate with customers, vendors, and field technicians for on-site and/or remote troubleshooting and diagnostics.


* Maintain support records and maintenance activity for SCADA devices deployed in the field.


* Contribute to the design and requirements for SCADA solutions by providing voice of customer feedback.


* Develop and maintain support knowledge base for SCADA related troubleshooting and diagnostics.


* Deliver service and support to end-users using a variety of third-party software monitoring applications.


* Identify and learn appropriate software and hardware used and supported by the organization.

Objectives or Goals to Measure Performance:



* Adherence to Company policies and procedures


* Understanding of and adherence to safety and quality procedures and practices


* Customer/Client satisfaction


* Improved personal professional growth and education


* Positive project team attitude

Minimum Skills or Experience Requirements:



* Technical or engineering degree in a related field, or verifiable applicable field experience.


* General knowledge of SCADA system design, setup, commissioning and support.


* Understanding of PV Solar Plant AC and DC electrical design and operation fundamentals.


* Experience with basic PV solar monitoring functions and designs.


* Experience in a customer support role with direct customer interaction.


* Customer escalation and conflict resolution skills desirable.


* Knowledge of Serial RS-232 / RS-485, and Ethernet TCP/IP networking a plus.


* Exc...