Product Manager - P&T SET-UP & MAINT

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Client Onboarding Services (COS), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Work closely with client service and implementations colleagues and key stakeholders to understand needs and pain points as well as trends in the competitive marketplace


* Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms' users


* Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal


* Identify critical dependencies, and other issues and present recommendations for resolution


* Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes


* Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management


* 6+ years of experience, including experience in user experience at a financial service, technology, or fintech firm


* Excellent relationship-building skills, with ability to establish trust and credibil...