Bell Captain

About Us

Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation.

Comprised of two 12-story towers on six acres of lush tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the fire pits.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

Where people work is a choice and we are excited to have the opportunity to talk to you about opportunities to join our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Supervise, train, schedule and evaluate Bell Persons, Door Persons and Drivers ensuring that all procedures are performed to the hotel's standards.

Lead team in serving guests in a hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities


* Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.

• Ensure that sufficient staffing is present to meet the daily business demands.


* Prioritize and organize work assignments; delegate work to staff.

Assign specific tasks as they arise to the staff according to the rotation sequence.


* Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.


* Communicate anticipated business demands daily with each associate (arrivals/departures, group functions, etc.).


* Ensure staff's knowledge of hotel services, features, and amenities.


* Answer telephone promptly, using correct greeting and telephone etiquette.

Document guest calls/requests for Bell Person assistance.


* Maintain security and accurate record of all guest room keys issued to Bell and Door Staff.


* Monitor and ensure that Bell and Door Staff perform their job functions to the hotel's expected level of service.


* Conduct performance appraisals of designated staff pursuant to HEI policies and procedures.


* Determine and provide training needs to staff.


* Accommodate all guest requests in an accurate and efficient manner.


* Coordinate group luggage requirements.


* Monitor and maintain cleanliness and working condition of departmental equipment/supplies.


* Prepare work orders for equipment repairs and distribute to Engineering.


* Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas.


* Prepare and submit daily/weekly payroll records and tip distributio...