Lead Medical Patient Care Advocate - Outpatient

Position Summary:

The statements below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Essential Job Functions:


* Train new administrative staff, to include but not limited to, Medical Receptionists and Medical Patient Care Advocate.


* Oversee team of Medical Receptionists and Medical Patient Care Advocates to ensure all processes and procedures are being followed.


* Assist Practice Manager with training of all new prescribers regarding E- Prescribe.


* Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.


* Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record.


* Review and respond to all pharmacy and patient drug interaction and/ or drug changes requests once reviewing with the Medical Provider.


* Respond to all medical record requests in a timely manner.


* Submit records when a payment has been processed and a patient signed Release of Information has been completed.


* Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions.


* Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.


* Other responsibilities as deemed necessary

Knowledge, Education, & Experience:


* Associates or Bachelor's degree preferred


* Relevant medical office or pharmacy setting experience 2 years minimum.


* Prior Pharmacy experience preferred


* Prior Medical Record experience preferred


* Mental Health experience or knowledge preferred